Shipping policy

Shipping Policy

Last updated: September 1, 2026

At Golden Memories, every order is personalized and made especially for you. Please review the information below before placing your order.

1. Processing Time

Orders are generally processed and prepared for shipment within 1-3 business days.

Processing time does not include shipping time.

During holidays, promotions, or periods of high order volume, processing may take longer. If there is a significant delay with your order, we will do our best to keep you informed.

2. Shipping Within Canada

We currently ship orders within Canada.

Shipping rates are calculated and displayed at checkout based on the shipping method and destination.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Once an order has been shipped, delivery times are outside of Golden Memories’ control.

3. Tracking

When a tracking number is available for your selected shipping method, it will be provided with your shipping confirmation.

Please keep an eye on your tracking information after your order has shipped.

4. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.

5. Lost or Delayed Packages

Golden Memories is not responsible for delays caused by the shipping carrier.

If your package appears to be delayed or lost, please contact us so we can help determine the next steps.

6. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged product and packaging.

We will review the situation and, when appropriate, provide a replacement or refund in accordance with our Refund Policy.

7. Delivery Issues

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with other members of your household or building.

You may also contact the shipping carrier directly for further assistance.

8. Shipping Questions

If you have any questions about your order or shipping, please contact us at Goldenmemoriescreations@outlook.com.

We are always happy to help. 💛