Refund policy

Refund & Return Policy

Last updated: September 1, 2026

At Golden Memories, every magnet is made especially for you using your photos. Because our products are personalized, we do not accept returns or refunds for change of mind, incorrect photo selection, or personal preference.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or with an error made by us, please contact us within 7 days of delivery.

Please include:

* Your order number
* A description of the issue
* Clear photos of the product and packaging

If the issue is confirmed to be our responsibility, we will be happy to provide a replacement or refund, depending on the situation.

Photo Quality

Please make sure the photos you upload are clear and high quality. Golden Memories is not responsible for the quality of the final product when the original photo provided is blurry, pixelated, dark, or otherwise low quality.

We may contact you before production if we believe a photo may significantly affect the final result.

Incorrect Information

Customers are responsible for providing the correct shipping address and order information.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

Cancellations

Because personalized orders may go into production shortly after being placed, cancellation requests must be made within 2 hours of placing the order.

After production has started, we may not be able to cancel or refund the order.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow your payment provider a few business days to process the refund.

Contact Us

If there is a problem with your order, please contact us at Goldenmemoriescreatios@outlook.com and we’ll be happy to help.

At Golden Memories, our goal is to make sure your memories arrive safely and beautifully. 💛